4 out of 5 EU smartphones fail to provide repair information.
Self-reporting isn’t working, based upon an investigation by Right to Repair Europe. For the last year, tablet and phone manufacturers (and importers) have been required to provide repair instructions and prices for spare parts on a website, but over 80 percent fail to do so. Some leave the field blank, or worse: provide a generic link to temu.com or Aliexpress.com. [Image: This Shenzen I17 tablet shows a perfect repair score but refers prospective owners to Temu.com for spare parts info and repair instructions. https://platform.theverge.com/wp-content/uploads/sites/2/2026/09/image-3-2.png?quality=90&strip=all]
Self-reporting isn’t working, based upon an investigation by Right to Repair Europe. For the last year, tablet and phone manufacturers (and importers) have been required to provide repair instructions and prices for spare parts on a website, but over 80 percent fail to do so. Some leave the field blank, or worse: provide a generic link to temu.com or Aliexpress.com. [Image: This Shenzen I17 tablet shows a perfect repair score but refers prospective owners to Temu.com for spare parts info and repair instructions.
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