Man travelling from Bengaluru to Shivamogga with family of 24 finds no water in train toilets, gets off at Tumakuru after station master fails to respond and spends extra Rs 1,760 on tickets for another train; consumer court orders Railways to pay Rs 15,000 and refund fare with interest

BENGALURU: A family of 24 travelling from Bengaluru to Shivamogga was forced to get off a train at Tumakuru after finding no water in the toilets and receiving no response from the station master. The family had to spend an additional Rs 1,760 on tickets for another train, prompting one of the passengers to approach the consumer commission.The Shivamogga District Consumer Disputes Redressal Commission has now directed South Western Railway (SWR) officials to refund the original ticket fare of Rs 1,000 with 6% annual interest and pay Rs 15,000 towards compensation and litigation expenses.Nagendra, a resident of PWD Quarters in Basavanagudi, Shivamogga, was travelling with 23 family members and relatives from Yesvantpur to Shivamogga on train No. 66575. The group had purchased general tickets worth Rs 1,000.When they discovered that the train's toilets had no water, they alerted the Tumakuru station master. However, after receiving no response, the family got off at Tumakuru and purchased tickets for another train, spending an additional Rs 1,760.Nagendra subsequently sent a legal notice to the railway authorities. After receiving no response, he filed a complaint before the consumer commission.On October 23, a bench comprising commission president T Shivanna and member BD Yoganand Bhandya directed the station masters of SWR, Bengaluru, and Tumakuru railway station to refund the original ticket fare of Rs 1,000, along with 6% annual interest calculated from April 15, 2025. The amount must be paid within 45 days, according to a release issued by the information department.The commission also ordered the railway authorities to pay Rs 10,000 as compensation for the inconvenience caused and Rs 5,000 towards litigation expenses within the same deadline.If the authorities fail to comply within 45 days, the amount will attract annual interest of 10% until full payment is made.aYou Can Also Check: Gold Rate in Bengaluru | Silver Rate in Bengaluru | Bank Holidays in Bengaluru | Public Holidays in Bengaluru | Bengaluru AQI | Weather in Bengaluru | Petrol Price in Bengaluru | Diesel Price in Bengaluru | CNG Price in Bengaluru | LPG Price in BengaluruStay updated with the latest Bengaluru news. Download the TOI App.